Can I return an eBook or Audiobook I purchased from G7 Publishing?
Due to the digital nature of our eBooks and audiobooks, all sales are considered final. We cannot accept returns, exchanges, or offer refunds once the order is processed and the digital product is available for download.
What is the return policy for print books?
If you’re not satisfied with your print book purchase, you can return it within 15 days of receipt for a full refund, minus shipping costs. The book must be returned in its original condition. Please note that damaged books are not eligible for a full refund.
How can I return merchandise items like T-shirts, mugs, or posters?
Merchandise items can be returned within 30 days of receipt for a full refund, minus shipping costs. Items must be unused and in the same condition you received them. Return shipping costs are the customer’s responsibility.
How do I initiate a return?
To start a return process, contact us at info@gloversevenllc.com with your order number and details about the product you’d like to return. We will provide you with instructions on how to return the items from your order.
How are refunds processed?
Once we receive and inspect your returned item, we’ll notify you via email. If your return is approved, we’ll process the refund, and a credit will automatically be applied to your original method of payment within a certain number of days.
What should I do if I receive a damaged or incorrect item?
If your item is damaged or incorrect, please contact us immediately at info@gloversevenllc.com. We’ll work with you to resolve the issue promptly.
Who covers the return shipping costs?
Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.
How long do I have to return merchandise?
You have 30 days from the receipt to return any merchandise items for a refund, provided they are in their original, unused condition.
Will I be refunded the full amount for my return?
For print books and merchandise, you will receive a full refund minus the original shipping costs. Remember, the items must be in their original condition.